The media is full of stories involving serious problems that have suddenly struck particular enterprises. The cause may be external and beyond the organisation’s control (such as a natural disaster) or internal (such as a failure to comply with regulations, or issues with quality control).
Whatever the cause, you are left to wonder why top management were not aware of the possibility so that they could take evasive action – or at least be in a position to react quickly and positively when the problem arose.
This e-learning course looks at the concept of risk management and how it has developed, the sort of infrastructure and processes it requires, and the impact it has on traditional control systems. It also looks at some of the problems which have made national and international news.
As increasing numbers of practices ask to access our events, training and e-learning courses, PCC has created an affordable version of its highly regarded subscription service for practice teams. The service includes places at our face-to-face events, such as customer service training for reception teams and sessions on how to manage difficult conversations, influencing skills and leadership. E-learning, including courses on managing risk on social media and presentation skills, allow staff to develop their skills with minimal disruption to the daily routine. Subscribers also get unlimited access to a growing range of webinars led by our experts on contracting and premises issues. Download a full description of the service.
The creation of GP hubs forms a key part of the bold plan to enable greater local control of spending and decision-making for health and social care in Manchester. Dr Tracey Vell, an LMC chief executive and associate lead of the Greater Manchester Health and Social Care Partnership, the organisation in control of the region’s £6bn budget, told a recent PCC event: “General practice is driving new models of care and local care organisations. Primary care is now increasingly viewed as the core component of an integrated, community based care system rather than a separate standalone entity.” See the PCC website for the full story: http://bit.ly/2yyOJ2I
The session on 31 January in Birmingham, 8 February in London and 13 March in Manchester looks at workplace challenges and fears, what causes stress in these difficult situations, and how to cope with them. We discuss how to build personal resilience and develop assertiveness skills, followed by a session on courageous conversations – things to consider and top tips. We also spend time testing out some difficult conversations, to help you to understand what to do when you face resistance or hostility.