Most managers are members of the team they manage. This creates tension between the need to complete your own work and the need to manage the rest of the team. This e-learning course helps managers to balance these two roles, manage their team’s workload and delegate effectively. It takes you through how to successfully communicate at different levels within your organisation as well as how to avoid or manage conflict within your team.
Receptionists are the front line of general practice. Good communicators can make life easier for patients, the practice and themselves, by explaining more clearly, listening more carefully and avoiding misunderstandings. PCC’s half-day training in effective communication for reception teams can be run for groups of up to 30, giving participants the opportunity to learn from our trainers and from each other. By the end of the session, participants report increased confidence in their ability to respond to patients’ needs and deal with difficult situations. To find out more please email email@example.com with “reception teams” in the subject line.
PCC subscribers can request local workshops on a wide range of topics to improve their commissioning knowledge and skills, and to develop the personal and team skills needed to be an effective organisation.
The newly updated list includes a half-day workshop on the multispecialty community provider (MCP) framework to explain the options available under multispecialty community provider contracts, a session to help GP reception teams to develop their customer service skills, and a workshop to familiarise members of primary care commissioning committees with the contracting issues they are like to face.
To find out more about any of the workshops contact your local PCC adviser and for information about the subscriber service email firstname.lastname@example.org
Primary care leaders seeking to strengthen practices at risk from workforce, demand and other pressures can access funding from NHS England’s resilience programme, part of the General Practice Forward View. The GP resilience programme recognises that many practices are already struggling to cope with existing workload for a variety of reasons, and that others are looking for long-term solutions in the face of uncertainties about the supply of GPs, funding, running costs, premises and related issues. PCC is working with practices at all points on the spectrum from the most vulnerable to those interested in building resilience through collaboration. This includes working with other organisations, to provide the necessary infrastructure and scale to support effective sharing of resources, workforce and expansion of services both to serve the care needs of local populations and to secure the future resources needed for long-term sustainability and growth. To find out how we are working with practices and primary care commissioners to stabilise vulnerable practices and support GP resilience, contact PCC at email@example.com
Great managers are admired, good to be around, and make things happen. They understand their role, and engage with organisational objectives and their people with equal ability and confidence.
Many people find themselves promoted into management or supervisory positions because they’re good at something. That’s great. Unfortunately, they’re not always good at management.
This workshop on 29 June in Manchester is fast-paced, and will give you the opportunity to assess your managerial strengths, understand your opportunities for self-development, and equip you with a personal strategy to get the best out of yourself as an inspiring manager - ready to build a success culture with your team.