• Access and quality help practice pharmacists to make a hit with patients

    9 November 2017

    Hannah Black’s patients seem to have made a good start in her role as clinical pharmacist at two Leeds practices but she’s already thinking about the next steps. This case study looks at the role of clinical pharmacists in improving care and reducing workload in general practice.

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  • Larwood provides a model of improvement for patients, staff and the local heath economy

    9 November 2017

    After a stint on the national stage leading NHS Clinical Commissioners, GP Steve Kell embraced the Primary Care Home (PCH) model to tackle the challenges facing practices and partners in Worksop, north Nottinghamshire.

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  • Wakefield care navigation becomes a training model for other areas

    9 November 2017

    The impact of West Wakefield Health and Wellbeing’s testing of a care navigation approach as part of an access pilot has spread well beyond its boundaries.

    Initially trialled in six practices as part of the local Prime Minister’s Challenge Fund access pilot in 2014, West Wakefield has now delivered an accredited training and consultancy package to over 20 CCGs reaching a total population of some 4 million patients.

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  • Recognising the value of reception teams

    9 November 2017

    Reception staff are the first contact patients have with any practice and potentially have a big impact on every patient’s experience of the care they receive.

    Yet training opportunities for receptionists have historically been few and far between.

    PCC has developed a training programme to remedy that. The series of half-day courses reflects the contribution reception staff can make in delivering several of the ten high impact actions set out in the GP Forward View (GPFV).

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  • General practice at the heart of change

    9 November 2017

    In Manchester, ten local care organisations will form a major part of the fabric of the £6bn devolution programme. General practice is driving the development of these organisations. Elsewhere in the country, PCC is helping an emerging multi-specialty community provider (MCP) to sort out pay for GPs who sign up. Every item in the current issue of Commissioning Excellence focuses on the role of general practice in the changing healthcare landscape – not discussing the theory but real developments that are happening now. A group of practices in Larwood, Nottingham, has already reduced unscheduled admissions from local care homes by 67%, part of a £290,000 annual saving in urgent care costs. This issue also reviews PCC’s recent Contracting for new care models event (it runs again in Warrington this week), which gets under the covers of ACO contracts. Commissioning Excellence looks too at training initiatives to help practices better manage workload while improving the service for patients.

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