Reception teams can improve the experience of patients and practice staff by taking simple steps to improve customer service.
This event supports practices to make the changes that will result not just in happier, healthier patients but more confident, capable staff able to reduce stress and enjoy greater job satisfaction. A recent report in the British Medical Journal called patient experience “one of the central pillars of quality in healthcare”.
Our training supports several of the ten “high impact actions” for practices prescribed by the GP Forward View, including developing the practice team, quality improvement, active signposting, social prescribing, self-care and reduced DNAs (“did not attends”).
The events will be held on 5 December in London, 25 January 2018 in Manchester and 7 February 2018 in Birmingham.
Commissioners interested in making this training available locally to their practices should contact firstname.lastname@example.org with “customer service training” in the subject line.
Good project management is of the art of getting a successful outcome using the resources available. This is more important than ever in health and social care where managers are under increasing pressure to deliver better outcomes and greater efficiency in every aspect of their work.
Project management requires a specific set of skills, some of which we possess naturally and can learn to use more effectively. But it also requires knowledge and a well-defined approach.
Sorting out GP premises is among the least headline-grabbing but most important of issues. Without safe, modern premises able to meet rising demand and the needs of a changing general practice workforce, transformation could grind to a halt.