• Effective communication: How to deliver your message with clarity and impact

    26 June 2018

    Great leaders understand how to communicate. Well communicated messages build trust, promote understanding and create confidence - the essential conditions for leading change and meeting challenges.

    This one-day course on 2 October in Leeds will make you better at planning what you want to say and at putting it across clearly and unambiguously, even under pressure.

    It will suit practice managers, GPs and anyone new to leadership.

    The workshop enables you to develop your skills in a group of up to 12 participants facilitated by an experienced and qualified coach.

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  • Resilience can transform general practice not just keep the show on the road

    26 June 2018

    PCC provided the support to one of the practices featured in a CQC report about ten practices who recovered from challenged positions and improved their CQC ratings. The case study appears in the CQC publication Driving Improvement in General Practice, which appeared earlier this month. We can support you to achieve similar results with your challenged practices, starting with a diagnostic baseline assessment undertaken by an experienced assessor and going on to develop an improvement plan and bespoke hands-on training and support. This can include project management support for mergers, mentoring of newly appointed practice managers, training for reception teams and GP-led reviews of access and workload. Find out more about PCC support for general practice at enquiries@pcc.nhs.uk.

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  • Deliver with confidence: Essential skills for managers

    25 June 2018

    Some people naturally make better managers than others, but all good managers need to learn a set of skills without which they cannot do their job: the skills to enable those they manage to deliver the goals of the organisation. These are time management, delegation and constructive feedback.

    Mastery of these core skills creates the energy that powers all successful organisations: motivation. Well-managed teams are easier to motivate and get more done. This one-day development session on 1 November in London is delivered by an experienced and qualified coach.

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  • Dealing with difficult people and situations – courageous conversations

    21 June 2018

    This workshop looks at workplace challenges and fears, what causes stress in these difficult situations, and how to cope with them. We discuss how to build personal resilience and develop assertiveness skills, followed by a session on courageous conversations – things to consider and top tips. We also spend time testing out some difficult conversations, to help you to understand what to do when you face resistance or hostility.

    The session on 8 November in Leeds and 29 November in London is interactive and outcomes-focused and includes practical advice on managing situations and avoiding conflict. It encourages self-reflection but also benefits from the group’s shared experience.

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  • Help to write the winning bid

    21 June 2018

    General practices and other primary care providers can no longer rely on their core contracts for a sustainable income. Writing bids and responding to tenders is an art that requires a mixture of keen attention to detail, absolute clarity and persuasion. Too often tender responses fail not because the respondee was unable to meet the commissioner’s requirements but because the formal response failed to meet the evaluation criteria. Not only does this mean lost opportunities, the response may well have cost thousands of pounds and many hours for busy GPs and business managers. PCC has experience of writing successful bids for individual practices and federations. Email us at enquiries@pcc-cic.org.uk to find out how we can help.

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