• Communication, network leadership and change management feature in e-learning portfolio

    12 September 2017

    PCC e-learning courses enable you to develop existing skills and acquire new ones on a user-friendly, supportive platform. Courses recently added to our portfolio cover project management, network leadership, managing from within the team, communication for professional success and managing change and transformation. See our website for a list of our courses. PCC subscribers can now access e-learning as part of their support packages.

    For further information about e-learning, contact enquiries@pcc-cic.org.uk with “E-learning” in the subject line.

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  • Dental contracting essentials, level two

    12 September 2017

    Building on the understanding gained at our dental contracting essentials workshops and from real work examples, this half day sessions on 12 October in Leeds will take you through scenarios you are likely to face as contracting managers.

    As part of the session we will be asking delegates to provide queries they would like to work through regarding approach and decision making.

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  • Reception teams are key to a better experience for patients and practice staff

    6 September 2017

    Reception teams can improve the experience of patients and practice staff by taking simple steps to improve customer service.

    This event supports practices to make the changes that will result in a better experience for their patients but more confident, capable staff able to reduce stress and enjoy greater job satisfaction. A recent report in the British Medical Journal called patient experience “one of the central pillars of quality in healthcare”.

    Our training supports several of the ten “high impact actions” for practices prescribed by the GP Forward View, including developing the practice team, quality improvement, active signposting, social prescribing, self-care and reduced DNAs (“did not attends”).

    The events will be held on 5 December in London, 25 January 2018 in Manchester and 7 February 2018 in Birmingham.

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  • Dental contracting essentials level two

    6 September 2017

    Take dental contracting theory and learn the practical knowledge to implement it at this half-day workshop.

    PCC’s expert dental advisers have devised an agenda full of real-life scenarios to enable delegates to learn how to approach decision making.

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  • We can help your practice merger to go smoothly

    6 September 2017

    More than 200 GP practices closed on merged in England last year, while just eight new practices opened.

    Mergers were once the exception, created as a result of retirements or consolidation of smaller practices often run by single-handed GPs. But mergers are becoming more common as the pressures on general practice increase. Creating a larger practice is now often seen as the only way to survive the inexorable rise in demand coupled with the squeeze on practice finances.

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