CCG boards need to understand how primary care contracts can help them to achieve – or prevent them from achieving – their strategic aims. Primary care commissioning committees, the decision-making bodies for the exercise of delegated powers, will often include individuals with no knowledge or direct experience of contracting. Yet CCGs with full delegated responsibility for primary medical care contracts are responsible for reviewing existing contractual arrangements and managing failing and underperforming contracts.
PCC runs local workshops to bring committee members up to speed, using clear descriptions of different contracting routes and real-life scenarios to illustrate the situations they are likely to face. One delegate at an event for Leeds North CCG last month said: “From knowing nothing I feel I have some understanding of the complex nature of GP contracting.”
Most managers are members of the team they manage. This creates tension between the need to complete your own work and the need to manage the rest of the team.
This e-learning course helps managers to balance these two roles, manage their team’s workload and delegate effectively. It takes you through how to successfully communicate at different levels within your organisation as well as how to avoid or manage conflict within your team.
Good project management is of the art of getting a successful outcome using the resources available. This is more important than ever in the NHS where managers are under increasing pressure to deliver better outcomes and greater efficiency in every aspect of their work.
Project management requires a specific set of skills, some of which we possess naturally and can learn to use more effectively. But it also requires knowledge and a well-defined approach. This one day training session is for everyone who has responsibility for projects or is part of a project team.
Alongside your own technical expertise, communication is the key skill that influences your professional success. In a world where texts, emails and tweets are often sent without a second thought, the importance of a considered and effective approach to communication has never been greater.
This e-learning course demonstrates how to choose and use appropriate communication methods to achieve your individual and organisational goals. You'll explore how communication drives successful collaborations and wins support for ideas, while improving your listening, speaking and writing skills. You'll also discover how to communicate in some of the most challenging professional situations.