• Psychology of success

    18 August 2016

    When we change the way we think, we change the way we act.

    Most of us were never really taught how to think, so we have no idea how to harness our limited personal resources for best effect. In a fun, engaging and interactive session based on powerful recent developments in cognitive psychology, we will see how our minds actually function – and how we can use that understanding to become more successful immediately and achieve much more.

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  • Making vulnerable practices resilient

    11 August 2016

    PCC is working with practices looking for support to make sustainable improvements to their finances, workforce and business processes.

    Our comprehensive diagnostic covers practice performance, premises, staffing, patient care, practice management and contractual performance indicators. It includes rapid analysis of strengths and weaknesses together with recommendations for improvement.

    “Our approach recognises that practices may need support in a range of different areas, and we would expect to find different problems in different practices so the support has to be able to flex accordingly,” says Sally Simmonds, lead adviser for PCC’s practice support programme.

    “In some cases, we may be looking at weaknesses in administration, requiring practical, hands-on support. In others, we may need to look at recall rates or referrals and the clinical behaviours behind them. In all these cases, the diagnostic will provide important clues but the solution has to be to support the practice to make its own sustainable improvements.”

    Contact sally.simmonds@pcc.nhs.uk for further details.

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  • Risk management

    9 August 2016

    The media is full of stories involving serious problems that have suddenly struck particular enterprises. The cause may be external and beyond the organisation’s control (such as a natural disaster) or internal (such as a failure to comply with regulations, or issues with quality control).

    Whatever the cause, you are left to wonder why top management were not aware of the possibility so that they could take evasive action – or at least be in a position to react quickly and positively when the problem arose.

    This e-learning course looks at the concept of risk management and how it has developed, the sort of infrastructure and processes it requires, and the impact it has on traditional control systems. It also looks at some of the problems which have made national and international news.

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  • PCC support to strengthen practices

    3 August 2016

    PCC has developed a practice diagnostic and targeted support to enable challenged practices to make sustainable improvements and get back on the road to good health.

    Our comprehensive diagnostic covers practice performance, premises, staffing, patient care, practice management and contractual performance indicators. It also includes a SWOT (strengths, weaknesses, opportunity, threats) analysis and recommendations for improvement.

    “Our approach recognises that practices may need support in a range of different areas, and we would expect to find different problems in different practices so the support has to be able to flex accordingly,” says Sally Simmonds, lead adviser for PCC’s practice support programme.

    “In some cases, we may be looking at weaknesses in administration, requiring practical, hands-on support. In others, we may need to look at recall rates or referrals and the clinical behaviours behind them. In all these cases, the diagnostic will provide important clues but the solution has to be to support the practice to make its own sustainable improvements.”

    Individual practices and commissioners managing local support programmes can contact sally.simmonds@pcc.nhs.uk for further details.

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  • Building resilience for professional success

    3 August 2016

    Resilience is our ability to overcome life's challenges and manage change. This emotional intelligence is essential when navigating your career, which will inevitably face uncertainty and setbacks.

    Planning ahead for uncertain times can ensure your career stays on track and you retain an effective balance between life and work even in the most stressful times. This e-learning course will help you build higher levels of resilience so you can better deal with difficulties and obstacles. It will also help you cope well in the face of change, therefore making you more likely to succeed and progress at work.

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