As increasing numbers of practices ask to access our events, training and e-learning courses, PCC has created an affordable version of its highly regarded subscription service for practice teams. The service includes places at our face-to-face events, such as customer service training for reception teams and sessions on how to manage difficult conversations, influencing skills and leadership. E-learning, including courses on managing risk on social media and presentation skills, allow staff to develop their skills with minimal disruption to the daily routine. Subscribers also get unlimited access to a growing range of webinars led by our experts on contracting and premises issues. Download a full description of the service: http://bit.ly/2xOPRAa
The creation of GP hubs forms a key part of the bold plan to enable greater local control of spending and decision-making for health and social care in Manchester. Dr Tracey Vell, an LMC chief executive and associate lead of the Greater Manchester Health and Social Care Partnership, the organisation in control of the region’s £6bn budget, told a recent PCC event: “General practice is driving new models of care and local care organisations. Primary care is now increasingly viewed as the core component of an integrated, community based care system rather than a separate standalone entity.” See the PCC website for the full story: http://bit.ly/2yyOJ2I
The session on 31 January in Birmingham, 8 February in London and 13 March in Manchester looks at workplace challenges and fears, what causes stress in these difficult situations, and how to cope with them. We discuss how to build personal resilience and develop assertiveness skills, followed by a session on courageous conversations – things to consider and top tips. We also spend time testing out some difficult conversations, to help you to understand what to do when you face resistance or hostility.
Practice managers are crucial to the success of primary care, but their leadership development needs can be overlooked. We offer a tailored programme to enable them to develop the skills and confidence to embrace changes that could ease current work pressures and help their practices to become fitter for the future. “Practice managers see where improvements could be made, they recognise the potential to bring in new skills, change existing working practices or work with other practices to solve common problems, but the demands of the here and now always seem to get in the way,” says Helen Ellis, PCC’s lead for personal and team development. PCC has introduced the Confident Practice Manager, a development programme to help managers break the vicious circle of demand. “The programme recognises the dilemma that the more urgent the need for change, the less likely it is that managers will feel able to focus on the leadership skills they need to make change happen. This course is designed to help them get quick results and start moving forward with a minimal investment of learning time,” she says. The Confident Practice Manager will suit any practice that recognises the need to improve leadership capability to enable long-term improvement, including those supported by resilience funding.