The media is full of stories involving serious problems that have suddenly struck particular enterprises. The cause may be external and beyond the organisation’s control (such as a natural disaster) or internal (such as a failure to comply with regulations, or issues with quality control).
Whatever the cause, you are left to wonder why top management were not aware of the possibility so that they could take evasive action – or at least be in a position to react quickly and positively when the problem arose.
The Risk Management e-learning course looks at the concept of risk management and how it has developed, the sort of infrastructure and processes it requires, and the impact it has on traditional control systems. It also looks at some of the problems which have made national and international news.
Building on the understanding gained at our level 1 Eye health contracting essentials session and from real work examples, this full day session on 25 April in Leeds and on 28 September in London will take you through scenarios you are likely to face as contracting managers.
As part of the day we will be asking you to provide local scenarios and queries you would like to work through regarding approach and decision making.
Most managers are members of the team they manage. This creates tension between the need to complete your own work and the need to manage the rest of the team.
This e-learning course helps managers to balance these two roles, manage their team’s workload and delegate effectively. It takes you through how to successfully communicate at different levels within your organisation as well as how to avoid or manage conflict within your team.
Alongside your own technical expertise, communication is the key skill that influences your professional success. In a world where texts, emails and tweets are often sent without a second thought, the importance of a considered and effective approach to communication has never been greater.
This e-learning course demonstrates how to choose and use appropriate communication methods to achieve your individual and organisational goals. You'll explore how communication drives successful collaborations and wins support for ideas, while improving your listening, speaking and writing skills. You'll also discover how to communicate in some of the most challenging professional situations.