Hannah Black’s patients seem to have made a good start in her role as clinical pharmacist at two Leeds practices but she’s already thinking about the next steps. This case study looks at the role of clinical pharmacists in improving care and reducing workload in general practice.
After a stint on the national stage leading NHS Clinical Commissioners, GP Steve Kell embraced the Primary Care Home (PCH) model to tackle the challenges facing practices and partners in Worksop, north Nottinghamshire.
Reception staff are the first contact patients have with any practice and potentially have a big impact on every patient’s experience of the care they receive.
Yet training opportunities for receptionists have historically been few and far between.
PCC has developed a training programme to remedy that. The series of half-day courses reflects the contribution reception staff can make in delivering several of the ten high impact actions set out in the GP Forward View (GPFV).