• Access and quality help practice pharmacists to make a hit with patients

    9 November 2017

    Hannah Black’s patients seem to have made a good start in her role as clinical pharmacist at two Leeds practices but she’s already thinking about the next steps. This case study looks at the role of clinical pharmacists in improving care and reducing workload in general practice.

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  • Larwood provides a model of improvement for patients, staff and the local heath economy

    9 November 2017

    After a stint on the national stage leading NHS Clinical Commissioners, GP Steve Kell embraced the Primary Care Home (PCH) model to tackle the challenges facing practices and partners in Worksop, north Nottinghamshire.

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  • Wakefield care navigation becomes a training model for other areas

    9 November 2017

    The impact of West Wakefield Health and Wellbeing’s testing of a care navigation approach as part of an access pilot has spread well beyond its boundaries.

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  • Recognising the value of reception teams

    9 November 2017

    Reception staff are the first contact patients have with any practice and potentially have a big impact on every patient’s experience of the care they receive.

    Yet training opportunities for receptionists have historically been few and far between.

    PCC has developed a training programme to remedy that. The series of half-day courses reflects the contribution reception staff can make in delivering several of the ten high impact actions set out in the GP Forward View (GPFV).

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  • Manchester puts general practice at the heart of devolution plan

    18 October 2017

    With the government trumpeting Greater Manchester as its devolution flagship the development of a localised form of accountable care in the city region will be watched particularly carefully.

    The Greater Manchester Health and Social Care Partnership now controls the £6 billion health and social care budget devolved from Whitehall.

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