• Dealing with difficult people and situations – courageous conversations

    17 October 2017

    The session on 31 January in Birmingham, 8 February in London and 13 March in Manchester looks at workplace challenges and fears, what causes stress in these difficult situations, and how to cope with them. We discuss how to build personal resilience and develop assertiveness skills, followed by a session on courageous conversations – things to consider and top tips. We also spend time testing out some difficult conversations, to help you to understand what to do when you face resistance or hostility.

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  • NHS England’s revised policy and guidance manual for primary medical services 2017

    17 October 2017

    NHS England, with support from Primary Care Commissioning (PCC), is arranging a number of events to inform primary medical services commissioners of key points and updates contained in the revised policy and guidance manual due in autumn 2017. There is no fee for commissioners.

    This event on 21 November in Birmingham, 23 November in Bristol, 28 November in London, 5 December in 5 December in London and 7 December in Manchester covers the key aspects of the general duties under delegation, primary care commissioning, contracts and how to apply changes if or when necessary. These are outlined in NHS England’s recently revised guidance entitled Primary Medical Care Policy and Guidance Manual (PGM). This includes the regulations required to manage and govern these contracts properly.

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  • New programme promises way forward for practice managers

    12 October 2017

    Practice managers are crucial to the success of primary care, but their leadership development needs can be overlooked. We offer a tailored programme to enable them to develop the skills and confidence to embrace changes that could ease current work pressures and help their practices to become fitter for the future. “Practice managers see where improvements could be made, they recognise the potential to bring in new skills, change existing working practices or work with other practices to solve common problems, but the demands of the here and now always seem to get in the way,” says Helen Ellis, PCC’s lead for personal and team development. PCC has introduced the Confident Practice Manager, a development programme to help managers break the vicious circle of demand. “The programme recognises the dilemma that the more urgent the need for change, the less likely it is that managers will feel able to focus on the leadership skills they need to make change happen. This course is designed to help them get quick results and start moving forward with a minimal investment of learning time,” she says. The Confident Practice Manager will suit any practice that recognises the need to improve leadership capability to enable long-term improvement, including those supported by resilience funding.

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  • First-hand insights into contracting for accountable care

    10 October 2017

    As policy makers continue to push the NHS towards integrated services at scale, commissioners and providers continue to wrestle with contractual issues that threaten to slow progress or stop it in its tracks. In the latest in our series of events on contracting for new care models, delegates have the opportunity to hear from Robert McGough of specialist lawyers Hill Dickinson, who has advised the NHS on the legal implications of integrated care, alliance contracts and the emerging contracts for new care models. Robert is joined by Anton Obholzer, head of implementation, multispecialty community provider contracting, NHS England. The event gives delegates the opportunity to get first-hand intelligence about the new contracting tools and share learning about how to apply them in practice. It focuses particularly on the options in the new contracts designed to encourage GPs to engage in new care models without making all-or-nothing decisions about their contractor status. Delegates to this event in London praised it for “contextualising the full picture”, “extremely useful case studies” and for insights to the “direction of travel and different types of structures”. A limited number of places remain for the next event in Warrington on 15 November.

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  • Enabling providers to develop new care models

    9 October 2017

    Commissioners will play an important role in empowering providers to work together to establish the collaborations that may evolve to become the accountable care systems of the future. As delegates at a recent PCC event on contracting for new care models heard, commissioners need to work with providers, particularly GPs, to enable them to choose the contractual and organisational forms that are right for them as well as for the local population. Our advisers are working with CCGs not only to help them to understand the different options in the new ACO contract but on the detailed financing issues likely to impact local decisions. For example we worked with one CCG to identify GP practice income and expenditure streams. This will help the CCG establish what funding is available to establish a salary range for GPs who opt to move from GMS/PMS contracts to salaried working for the planned multispecialty community provider (MCP).

    Find out more about this and other contracting issues in these four articles.

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