Terms and Conditions


PCC-CIC owns the PCC-CIC website. You may access and use this website ('PCC-CIC') if you agree to be legally bound by the terms set out below. If you do not agree to be legally bound by those terms please do not access and/or use

Changes to terms

We may make changes to PCC-CIC, including these terms, at any time. You will be legally bound by the updated or amended terms from the first time that you use PCC-CIC after we put the changes on-line.

Intellectual property rights

For non-commercial use, including personal use, or for use by a registered charity, a not for-profit organisation or a public sector body, you may copy, download, adapt or print off copies of the materials, information, data and other content included on PCC-CIC ('PCCCIC content'). You will need to obtain permission in writing from us before you make any other use of PCC-CIC content. The rights in images, trade marks, trade names, logos included on PCC-CIC are owned by us and/or third parties. You will need to obtain permission in writing from the owner before you may use these images, trade marks, trade names, logos in any way.


If you are a medical or health professional then you are encouraged to use PCC-CIC for general information purposes. However, you should not rely on material included on PCCCIC and we do not accept any responsibility if you do.

Third party websites

We do not monitor the content of third party websites. Any link provided on PCC-CIC is solely for your convenience. We do not accept any responsibility for any third party website.


We exclude any liability to you should PCC-CIC not be available at any particular time. We do not accept any liability to you for any of the following types of loss or damage (which you may suffer as a result of your use of PCC-CIC) whether the losses were foreseen, foreseeable, unforeseen, unforeseeable, known, unknown or otherwise:

  • loss which arose when you first accessed or registered to use PCC-CIC (even if that loss results from the our failure to comply with these terms or our negligence);
  • any business loss you may suffer, including loss of revenue, loss of profits or loss of anticipated savings (whether those losses are the direct or indirect result of our default);
  • loss which you suffer other than as a result of our failure to comply with these terms or our negligence or breach of statutory duty;
  • any loss suffered due to the default of any party other than us.

We do not warrant that PCC-CIC or any content will be available uninterrupted or error free, that defects will be corrected, or that PCC-CIC or its supporting systems are free of viruses or bugs. We do not accept any liability to you if we fail, or are interrupted or delayed in the performance of any obligation because of:

  • the non-availability or failure of any telecommunications or computer services, systems, equipment or software operated or provided by you or any third party;
  • any other event not reasonably within our control.

We do not give any commitments or accept any liability to you in respect of PCC-CIC content provided by other users of the website or third parties.


To the extent that we are practically able to do so, we may terminate your access to any part of PCC-CIC at any time without notice if you breach any of the terms. You may terminate your registration for any part of PCC-CIC by providing written notice that you wish to terminate your registration to us at PCC, Manor Mill, Manor Road, Leeds, LS11 9AH


If any of these terms are determined to be illegal, invalid or otherwise unenforceable then the remaining terms shall remain in full force and effect. These terms shall be governed by and interpreted in accordance with the laws of England.

© PCC-CIC Copyright 2016

PCC, Suite 1A, West One, 114 Wellington Street, Leeds LS1 1BA

Editorial Policy

PCC-CIC is committed to the highest editorial and ethical standards in the provision of all its content and related services. The website is funded by PCC-CIC. It is committed to providing objective and trustworthy information and guidance on all aspects of primary care services. In all instances, we strive to ensure that content is evidence-based, in other words, that it is founded on the best knowledge currently available. The following sections set out our editorial principles.

  • Accuracy: PCC-CIC content will be accurate, balanced and transparent. Information given will be based on the best available data sources. Where content contains conjecture or opinion, this will be clearly indicated.
  • Impartiality and diversity of opinion: PCC-CIC will be objective, impartial and even-handed. Where views differ and no consensus can be found it will reflect all significant strands of opinion and state theuncertainty clearly.
  • Accountability: PCC-CIC is accountable to its users and will deal fairly with them. It will be open in admitting mistakes and encourages a culture of learning via user feedback. Its editorial processes will be transparent.
  • Taste and decency: All content on PCC-CIC will be suitable for a general audience and will not include material that might reasonably be deemed offensive. Where content includes explicit sexual information it will be clearly flagged.
  • Privacy: PCC-CIC views its users’ privacy as paramount and, barring legal order, will not divulge any correspondence or personal information it may hold about them without their prior and explicit permission.

Privacy Policy

PCC-CIC is the Data Controller for PCC-CIC under the Data Protection Act 1998. We will process your data in accordance with the Data Protection Act. The purpose of the privacy policy is to inform you as a user of PCC-CIC about what information we collect when you visit the service, how we use the information, whether the information is disclosed and the ways in which we protect users' privacy.

We want you to feel secure when using the website and associated services. We are committed to respecting your privacy. Below we give an overview of how we do that.

How do we use your information?

We analyse information to see what is most effective about our website and associated services to help us identify ways to improve it and to make it more effective. We may also use information for other purposes, which we would describe to you at the point when we collect the information.

What information do we collect when you use PCC-CIC?

We collect information indirectly and directly. When you use PCC-CIC (, we use technology to collect information indirectly - such as your internet address. This is commonplace across all internet services to enable the investigation of issues such as malicious use. This information is then kept in our internet access logs. We collect information directly from you in a number of ways. One way is by using cookies. Cookies are small files of information that save and retrieve information about your visit to our site, such as how you entered our site, how you navigated through the site and what information was of interest to you.

This information is collected for a number of reasons, for example, to help develop the website and associated services. The cookies we use identify you merely as a number. If you are uncomfortable about the use of cookies, you can disable them by changing the settings in the preferences or options menu in your internet browser. However, disabling cookies may affect our ability to provide services to you; if certain cookies are disabled you may not be able to access the service. See our Cookies policy for more information on the cookies we use.

We also collect information when you give it to us. For example, you may register to use the website. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. It is completely up to you whether you provide it, but not providing information may affect our ability to provide services to you. The social media bookmarking sites that PCC-CIC links to are third-party sites and PCC CIC does not control the way these sites use your information. If you choose to access these sites using the links provided, the operators of these sites may collect information from you that may be used by them in accordance with their privacy policies, which may differ from ours.

You should read their privacy policies carefully to find out what happens to any information that is collected by these services when you use them. Information submitted as a part of PCC-CIC content held on Twitter and Facebook will be subject to their privacy policies. For more information, see the Twitter privacy policy and the Facebook privacy policy

Will we disclose your information to, or share it with, other organisations?

We do not sell individuals’ information. We will share it only with our authorised Data Processors, who must act at all times on our instructions as the Data Controller under the Data Protection Act 1998. Before you submit any information, we will notify you as to why we are asking for specific information and it is up to you whether you provide it.

We may give you access to your information

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You can do this by contacting the Data Protection Officer, PCC, Suite 1A, West One, 114 Wellington Street, Leeds LS1 1BA.

Your data is kept under secure conditions. We take appropriate steps to maintain the security of your data on our service. The open nature of the internet means that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Our intention is that this should not happen and we take measures to ensure that it does not.

Cookies Policy

PCC-CIC uses cookies to ensure you get the best experience on the website. If you continue without changing your settings, we will accept your consent to receive these cookies from PCC-CIC. However, if you wish to, you may change your browser settings at any time. Go to for information on how to do this.

Cookies information

Cookies - small information files placed on your device - are used to improve services for you by, for example:

  • enabling the service to recognise your device so you do not need to give the same information repeatedly
  • recognising when you have already given a username and password so that you do not need to do so for every subsequent web page you visit
  • measuring how many people are using the services we provide, so we can make them easier and faster to use
  • analysing data, anonymously, to help us understand how people interact with PCCCIC services

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer, mobile phone or whatever device you are using to access the internet. This information is held in cookies. Cookies cannot be used to identify you personally.

For more information about how to remove cookies from your device, or how to block individual cookies from being received, please see the instructions and guidance at (

Links Policy
PCC-CIC welcomes and encourages other websites to link to it. This section provides some simple guidelines on how to link to us.

Linking to PCC-CIC

To offer users a better experience, consider using descriptive anchor text and linking directly to the relevant PCC-CIC article page. Source code guidance, for reasons of accessibility we recommend that you use titles when creating links. This will enable screen readers to read out the link to the user. The title will also appear to users when hovering over the link with their mouse, giving additional information of what to expect from the page they are being directed to.

From time to time we may update the URL structure of our website, and unless we agree in writing otherwise, all links should point to Please do not frame the content of this website or use any similar technology in relation to the content of this website.

Links from this website

On PCC-CIC you'll find links to other websites owned and operated by third parties. These links are not endorsements or recommendations. We have no control over the contents of third party websites, and PCC-CIC accepts no responsibility for them, or for any loss or damage that may arise from your use of them. Also read our Terms and Conditions.

Removal of links

By adding links to PCC-CIC you also agree that, should we request the deletion of a link to our website, you will delete the link promptly. If you would like us to remove a link to your website from PCC-CIC, please contact us by emailing Note that unless you have a legal right to demand removal, such removal will be at our discretion.

PCC-CIC logo

If you wish to put a logo link to PCC-CIC on your website, you can use the following graphic as a visual link to PCC-CIC.

Should you have any further questions about this linking policy, please contact us by emailing

Accessibility Statement

We are committed to ensuring that our website, i.e. the pages and information presented on it in electronic format, are accessible to all its users (including users with disabilities) and regardless of the any particular tools used to browse the web. The template(s) controlling the initial structure and presentation for this website’s Content Management System have been constructed with the aim of conforming to the WCAG 1.0 Double-A standard.

Accessibility Features and Considerations

Every effort has been made to ensure that all pages meet the WCAG 1.0 Double-A standard, however the exact level of compliance may differ from page to page. Despite rigorous testing with automated systems we often find some issues are not flagged and these may be missed in our manual checks. Additionally, a Content Managed System means that the website pages are subject to change more frequently and thus would need to be reassessed.

Navigation Shortcuts

Zoom in/out/reset

  • Keystroke: Zoom in: CTRL-Plus key
  • Keystroke: Zoom out: CTRL-Minus key
  • Keystroke: Zoom reset to normal: CTRL-0 (zero)

Jump to address bar

  • Keystroke: F6

Open link in a new tab

  • Keystroke: CTRL-Click (hold down CTRL, click link)

Switch between tabs

  • Keystroke: CTRL-TAB

Closing a tab

  • Keystroke: CTRL-W

Full-screen mode

  • Keystroke: F11 (F11 again to return back to windowed mode)

Finding text on a web page

  • Keystroke: CTRL-F