Working with patients and communities
The only way commissioners can “think like a patient” is to ask patients what they think. Their participation in commissioning leads to better decisions and ultimately the better use of resources that also satisfies taxpayers. Underlining the strong positive incentives for good engagement, there is a growing threat of legal challenge for organisations that fail in their statutory duty to consult, as recent high-profile cases have shown. This event in Leeds explains how the minimum requirement for participation is growing and why “doing the minimum” in 2015 is a high-risk strategy for commissioners in more ways than one.
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