New PCC e-learning courses focus on skills for managing change

9 February 2016

PCC has unveiled six new e-learning courses. They complement PCC’s extensive training and learning event programme with the added convenience of 24/7 access.

Forty-five percent of healthcare professionals surveyed in December said they prefer to receive support and information through e-learning. Personal development is often sidelined due to workload pressures, but e-learning offers the flexibility to fit around busy diaries.

The new courses, developed by e-learning specialist Nelson Croom, are:

  • Managing risk in social media
  • Innovation
  • Leadership skills
  • Managing change and transformation
  • Managing workload
  • Thinking strategically

Julian Patterson, director of marketing for PCC, said: “Customers have told us is that as well as courses that help them develop skills in areas such as finance and project management, they want to acquire the softer and more strategic skills to cope with increasing demands for change and more collaborative styles of working. So as well as the very practical courses we’ve always done, we have now added modules on managing change and transformation, and thinking strategically.”

Jaqui Nelson, marketing director for Nelson Croom, said: “We’re delighted to support PCC in this initiative. At a time when these skills are becoming increasingly important for our health professionals, they have less and less time to spend on professional development. High quality e-learning means they can assimilate these skills when it suits them, and fit it around their work.”

The courses join PCC’s existing e-learning, including the popular project management module which has just been updated.

Further details of all the courses are at

Latest News

2017 adult inpatient survey

21 June 2018

Results from the 2017 inpatient survey, compared with results from surveys dating back to 2009, show gradual improvements in a number of areas. This includes patients’ perceptions of the quality of communication between themselves and medical professionals; the quality of information about operations or procedures; privacy when discussing their condition; quality of food; and cleanliness of their room or ward. The results also indicate that responses to some questions are less positive or have not improved over time. This includes patients’ perceptions of noise at night from other patients; emotional support from staff during their hospital stay; information on new medications prescribed while in hospital; and the quality of preparation and information for leaving hospital.

Read More

Cancer patients at increased risk of suicide

21 June 2018

Cancer patients in England are at increased risk of suicide compared to the general population, according to new figures from Public Health England (PHE).

The first national study of its kind in England reveals cancer patients have a 20% increased risk of suicide, with the highest risk seen within the first 6 months of diagnosis.

Read More

Allied health professions hold key role in future NHS

21 June 2018

The allied health professions (AHPs) have a significant role to play in the future delivery of integrated urgent care within the NHS.

And the quality of leadership of the AHPs will be vital in determining their impact and the quality of care that patients receive.

These are two of the key findings of a study commissioned by NHS Improvement and compiled by Kingston University.

The report and the conclusions of the study were unveiled at the fourth chief allied health professions officer’s annual conference in London.

Read More

Dealing with difficult people and situations – courageous conversations

21 June 2018

The session looks at workplace challenges and fears, what causes stress in these difficult situations, and how to cope with them. We discuss how to build personal resilience and develop assertiveness skills, followed by a session on courageous conversations – things to consider and top tips. We also spend time testing out some difficult conversations, to help you to understand what to do when you face resistance or hostility.

The session on 8 November in Leeds and 29 November in London is interactive and outcomes-focused and includes practical advice on managing situations and avoiding conflict. It encourages self-reflection but also benefits from the group’s shared experience.

Read More

Help to write the winning bid

21 June 2018

General practices and other primary care providers can no longer rely on their core contracts for a sustainable income. Writing bids and responding to tenders is an art that requires a mixture of keen attention to detail, absolute clarity and persuasion. Too often tender responses fail not because the respondee was unable to meet the commissioner’s requirements but because the formal response failed to meet the evaluation criteria. Not only does this mean lost opportunities, the response may well have cost thousands of pounds and many hours for busy GPs and business managers. PCC has experience of writing successful bids for individual practices and federations. Email us at to find out how we can help.

Read More