NHS England has launched a guide to engagement with the local voluntary sector.

The guide looks at how the local voluntary and community sector can help NHS organisations to engage communities through the equality delivery system (EDS2). EDS2 sets out how public sector organisations should reflect the needs of various minority groups in the design and delivery of services.

In April 2015, the Royal Pharmaceutical Society held a one day summit focusing on how pharmacy teams could measure and improve patients’ experience of care. This event brought together experts with insight and experience of how to both raise the profile of patient experience in organisations, and how to measure and evaluate it in practice, with local NHS teams sharing their individual approaches.

The Royal Pharmaceutical Society has produced a report summarising the day, so that other pharmacy teams and organisations may use it as a resource to support the continued development of their approaches to evaluating and improving patients’ experience of care.