• Report of patient experience summit

    7 July 2015

    In April 2015, the Royal Pharmaceutical Society held a one day summit focusing on how pharmacy teams could measure and improve patients’ experience of care. This event brought together experts with insight and experience of how to both raise the profile of patient experience in organisations, and how to measure and evaluate it in practice, with local NHS teams sharing their individual approaches.

    The Royal Pharmaceutical Society has produced a report summarising the day, so that other pharmacy teams and organisations may use it as a resource to support the continued development of their approaches to evaluating and improving patients’ experience of care.

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  • Over 500 surgeries at risk of closure as GP workforce crisis deepens

    3 October 2014

    RCGP figures show surgeries could be forced to close in the next year

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  • Bidding to build a secure future

    21 March 2014

    Bidding is an important part of selling yourself and your organisation - particularly when procurement and competition have never mattered more in the NHS.

    As with other forms of persuasion, understanding what the potential partner really wants and responding precisely to those wishes is vital.

    Procurement consultant Ben Farrelly, who is leading a series of PCC workshops on bid-writing over the coming months, says procurement has changed radically over the last five years.

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  • Practice development and support

    21 November 2012

    Financial constraints and structural change are combining to put general practice under more pressure than ever before.

    Practice managers and partners have their work cut out to deliver the best possible care to patients and ensure the financial health of their businesses.

    Practices need to consider a range of measures including fundamental review of their business models, working with others, developing new services and creating new provider entities.

    PCC has developed a range of support for general practice, created with busy managers and clinicians in mind.


    Bamako Bamako
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  • Local workshops

    20 November 2012

    PCC has a constantly developing range of topical and relevant workshops to support practices to manage their own affairs and work effectively as part of the wider health system.

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