Alongside your own technical expertise, communication is the key skill that influences your professional success. In a world where texts, emails and tweets are often sent without a second thought, the importance of a considered and effective approach to communication has never been greater.
This course demonstrates how to choose and use appropriate communication methods to achieve your individual and organisational goals. You'll explore how communication drives successful collaborations and wins support for ideas, while improving your listening, speaking and writing skills. You'll also discover how to communicate in some of the most challenging professional situations.
Most managers are members of the team they manage. This creates tension between the need to complete your own work and the need to manage the rest of the team.
This course helps managers to balance these two roles, manage their team’s workload and delegate effectively. It takes you through how to successfully communicate at different levels within your organisation as well as how to avoid or manage conflict within your team.
Social media is a powerful marketing tool for organisations but it is not without risk. These risks can have a major impact on you, your career and your organisation. And they can happen whether or not you are using social media.
Managing risk in social media helps you analyse and prepare your organisation for the problems that may occur when using social media. It helps you understand how to handle internal social accounts and deal with external social media activity which your organisation may become involved in.
This course will not only help you to understand, identify and manage risks, but will also guide you in preparing to protect your organisation from damage that may be caused.
We all work in fast-paced environments, where there are tight deadlines that regularly need to be met. Do your to-do piles only ever seem to get bigger, your inbox only ever become fuller and do you seem to have an ever decreasing amount of time to complete your work in?
This e-learning course helps you develop techniques to meet deadlines by increasing your productivity in the different aspects of your role. It features an in-depth section on how to hold effective meetings, successful collaboration and delegation. It also covers how to prioritise, motivate, avoid stress and cope with colleagues' expectations.
Change is a fact of organisational life and is something everyone has to deal with. Yet deciding what changes to make, winning support for new initiatives and delivering on expectations are still major managerial challenges. In a world where the NHS and health and care organisations face uncertain futures, how can you positively impact the future of your own organisation?
Change doesn’t have to be a negative experience.
Managing change and transformation helps you to understand how to build a change-ready culture that can make smart decisions and successfully implement innovative ideas. You'll consider your personal reaction to change, evaluate your organisation's attitude to innovation and learning, identify barriers to transforming the organisation and explore approaches to overcome them.