Season’s greetings from all at PCC

20 December 2017
We would like to wish all our customers the very best for the holiday season. Thank you for using our service during 2017. We hope to see more of you next year, if not at our events then on our growing programme of webinars, e-learning and personal and team development programmes.
Particular thanks to those of you who took part in our 2017 customer survey. The main message from subscribers was extremely positive. The single most telling statistic is that you gave us a net promoter score of +40 in answer to the question “How likely are you to recommend PCC to a colleague?”. That’s an incredibly strong endorsement that puts PCC comfortably in the top quartile of UK companies.


The survey also shows that along with our knowledge of primary care contracting and commissioning, you increasingly value the support we provide in the area of general practice development.

While the focus of much of our work is inevitably on general practice, as a vital element of the local integrated care systems of the future, we continue to work hard to support other areas of primary care. We plan to run more networks and webinars on eye health, community pharmacy and dentistry next year, and we have plans for more face to face and online events for those involved in the all-important area of premises.
This case study from Manchester, where we supported the creation of managed clinical networks for dentists is an excellent example of the practical work we do to help commissioners and providers to transform healthcare services.

Events for the new year

If you haven’t booked on at least one of the following events in the new year, make sure you don’t miss out.

Busting the myths around collaborative arrangements for general practice – new for 2018, this event looks in detail at the options for practices interested in working together, from mergers to super-partnership. It also looks at VAT, employment, pensions and other issues facing expanding practice businesses: 31 January in Manchester, 13 February in London and 7 March in Birmingham.

The Confident Practice Manager – learning development programme for practice managers; starts 18 January in Manchester. We will also run this programme in other parts of the country, subject to demand. Contact us for more information.

New care models in practice – an updated version of this year’s "Going with the grain" events, with case studies from areas innovating in primary care, plus the legal perspective from a specialist in healthcare law from Hill Dickinson: 25 January in Manchester.

Implications of the General Data Protection Regulation on the health care sector – vital information to keep commissioners and providers on the right side of the updated data protection rules which come into force next May – a few spaces remain on 16 January in London and 18 January in Manchester.

Contracting for new care models – struggling with ACOs, ACSs, ACPs and the rest? This authoritative event cuts through the confusing array of jargon and acronyms to bring you clarity and up to date information on the latest policy position and contracting arrangements for new care models: from 8 February in Birmingham.

See the event calendar for the rest of the 2018 programme. Further events will be added during the course of the year.

If you want more information about annual subscription services or any other aspect of working with PCC, please email

Merry Christmas and a happy new year to you all!


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