Disruptive innovation? Online consultation and general practice

4 July 2018
New tools and services are already allowing general practice to work in new ways. They range from systems that enable practices to improve patient flows to AI based apps that do some of the work of GPs and services where the only face to face contact between doctor and patient is on a screen.
 
Opinion is divided about whether these “disruptive innovations” will revolutionise care or pose an existential threat to cherished institutions. But with services already up and running and IT widely acknowledged as a vital lever for change, there is little doubt that digital technology will have an increasing role in primary care.
 
This half-day event for primary care commissioners will explain some of the approaches on offer, with examples of products and services in use today.
 
It will help commissioners to understand how best to support general practices in the deployment of these new tools – including how to spend the £45m earmarked for online consultations in the General Practice Forward View.
 
It will also help to clarify some of the issues, such as the contractual and financial implications, as well as the wider question of what digital innovation is likely to mean for traditional general practice.
 
Speakers will include Dr Steve Kell of Larwood, a GP partnership that has twice been rated outstanding by CQC. Kell will explain how his practice has used askmyGP to change the way it works with patients.
 
This system offers patients a choice of ways to contact the practice – online or by phone – and relies on a set of questions to decide if patients need to be seen and how to do so in the most appropriate way.
 
Patients who use askmyGP are called back and seen on the same day.
 
Larwood’s choice of technology reflects a belief that innovation should be about improving the way general practice already works not about imposing a new model.
 
“I’m not interested in disruption or artificial intelligence. I’m interested in making it easier for patients to see their GP,” Kell says.
 
Robert McGough, a partner at specialist lawyers Hill Dickinson looks at the legal model for e-consultations and the potential implications for contracting. There are potentially wide-ranging implications for CCGs, particularly for online only services such as those that have recently opened in London and involve patients de-registering from their existing practice.
 
Another case study will be presented by a private provider of an online-only service (speaker to be confirmed).
 
The session will conclude with a panel discussion to consider the issues raised by the presentations. What will be the impact of digital consultations on existing NHS services? How will handovers be managed between online and conventional services? How will commissioning need to evolve to meet the demands of technology driven change?
 
Book now to secure your place at this exciting event, which we expect to be heavily subscribed:
 
London on 17 October
 
Birmingham on 7 November
 
Manchester on 15 November
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